Jose’s Authentic Mexican Restaurant Essay

Problem Statement Joses Mexi laughingstock eatery is a sm any told all the same popular spot. Lately they have been losing customers and dough due(p) to proceeds issues. In monastic order to improve the eatery, Joses Mexi quite a little eatery must provide function that is top- nonch, in other words fast, efficient, great testing, snug and heartwarming. What must the restaurant do in order to improve do? Areas for rumination Quality at Joses restaurant should be defined by service of process, value, reliableness of the experience and overall customers enjoyment. The feature of a product is defined as whether it fulfills its give tongue to specifications.Customer pleasure should be at the top priority for the restaurant. Customer satisfaction is the measurement of a product or service that meets or exceeds customers expectations. T here(predicate)fore, the restaurant should focus on its customers inevitably and requirements, and strive to exceed their expectations. Th e factors that affect the quality of the service ar conformance to specification, value, physical fitness for use, support and pretend dismantle psychological type impression. Food should be delivered and served as to be what is promised on the menu.Also, the food should be posited and on the watch properly, to be fresh, change, and to have exactly the ingredients and flavors that ar ordered. Service staff should be neatly dressed and greet customers with a grimace personnel should be experienced and train to accommodate the customer. Atmosphere is another definitive area of quality. At Joses, keeping with the Mexican themed decor creates the atmosphere for the Mexican alert dishes. The overall put togetherment should maintain a level of cleanliness. Waiting areas for customers should be clean and comfortable during the peak whiles when a waiting to be seated is necessary.The service and meals should be dependable and consistent. Food should be prepared with the bes t available ingredients, and served quick and correctly. Wait staff should provide animate service, serving in the time promised, and give way the customers feel unique and special. What are the restaurants bells of summons failures? Because of the consumeiness of a waiting area and reservations Joses is losing customers that could have been accommodated remedy. According to the keep up conducted an bonny of 20% of the customers are unsatisfied. Also due to the wait time for the food to be prepared over 30% of the customers are not satisfied.Even a whop 14% of customers are not elated with how the food tastes, this is maybe due to the ingredients the cook was complaining somewhat. Even the servers have paradoxs a large-scale 12% complained about their servers. When it all comes down to it a whopping 20% of these customers say that the dining experience was not worth the cost. What does this mean? It means that 20% of the customers are not coming back. So as we can s ee Joses Au becau inuredic Mexican eating house in truth get hold ofs an overhaul. When a summons fails to replete a customer, the failure is considered a defect.The more than servers the easier it becomes to serve the customers. The more stead, the less need for waiting to be seated in fact we may place a cozy waiting area for our guests. Renovations excessively mean you get to have the media tax your place again, meaning youll get on the paper, which means free advertising. Also a renovation volition spark disport in your regular customers and the general public. concourse pass on talk about it. They exit want to experience the new-made place. Disadvantages (Weaknesses and Threats)The enlargement of space will take a long time, first a space has to be purchased. We are not even sure if the establishments around Joses will want to sell space. Then in that respect comes the finances. Is Joses Authentic Mexican Restaurant capable of shelling out large enough capita l. New employees may be hard to train and not ceaselessly needed thus accumulating more cost than what is desired. Also what if the renovation and space expansion takes overly long and a new Mexican restaurant owned by someone else opens up?Will Joses customers remember it, or will they be satisfied with the new-ones service? all told these things must be put into setting for even an assumed small weaknesses or threat maybe underestimated and can event or turn into a calamitous error. resource 2 practice session a sextuplet Sigma alterment mildew (DMAIC) half-dozen sigma, which relies heavily on the principles of TQM is comprehensive and fictile administration for achieving, sustaining, and maximizing business advantage by minimizing defects and variability in operationes.Although Six Sigma Improvement Model is a quintuple step mathematical function that leads to improvement in action answerance, the retard can be applied to projects involving incremental impro vement to process or to project requiring major changes including redesigning an foundation process. The following steps comprise the model The DMAIC project methodology has five phases * posit the hassle, the voice of the customer, and the project goals, specifically. * Measure  key fruit aspects of the genuine process and collect relevant entropy. * Analyze the data to investigate and verify cause-and-effect relationships.Determine what the relationships are, and attempt to ensure that all factors have been considered. Seek out extraction cause of the defect under investigation. * Improve or optimize the current process based upon data abstract apply techniques much(prenominal) as design of experiments, poka couplet or mistake proofing, and standard sort out up to create a new, future area process. Set up pilot runs to establish process capability. * Control the future offer process to ensure that any deviations from gull are co rrected before they emergence in defects. give control strategys  much(prenominal) as statistical process control,  outturn boards, and visual workplaces, and continuously monitor the process. allow us use the Six Sigma hail 1- Define. Determine the characteristic of the process production that are critical to customer satisfaction and advert and gaps between these characteristics and the processs capabilities. Get a picture of the current process by documenting it utilize flowcharts and process charts. At Joses, some of the concern are stated at the survey about customer satisfaction from the service they bring forth at Joses.The survey shows that 20% of the customers were not happy, and dont consider the service they receive worth the money they pay. musical note into the problem thoroughly and see if thither are cracks in the system, for example we sight that Joses does not take reservations. 2- Measure. limit the work the process does that affects the gap. Select what to measure, identify data sources, and prepare a data collection plan. In Joses case, the survey covers all the major issues that could have curb effect on the business performance. 3- Analyze. Use he data on measures to perform process analysis, applying likewisels such as Pareto charts, crack up diagrams, and cause-and-effect diagrams, and statistical process control (SPC) tools to determine where improvements are necessary. Joses should analyze the data from the survey in order to cross the problem. 4- Improve. Modify or redesign alive methods to meet the new performance objectives. Implement the change. The Joses team should observe the validatory achievement in the operation, and should stop the process if there were mismatching. 5- Control.Monitor the process to make sure that high performance level are maintain. Once again, data analysis tools such as pareto charts , bar charts fan out diagram, as well as statistical process control tools can be us ed to control the process. The selected operational procedure should be revised, and needs to be attested and this process must be firmly held by Joses operational team. In the operation processes, continuous improvement need to be find out for the more better performance from Joses in general and over all ply services. Advantages (Strengths and Opportunities)The Six Sigma Image Model is a thorough study of the problem. Through using this Joses will get down to the roots of the problem and maintain the system functioning well. It takes less time and resources to accomplish. It can be started immediately and the tops are rough-and- progress to. This fire is not only cost effective save keeps the guessing-game out of the picture. Since this arise is cost-effective the money saved may then be invested in other things such as equipment, advertising or a totally new business depending on the owners judgment. Disadvantages (Weaknesses and Threats)I dont genuinely see any major fla ws here except that it may be too tedious for the less-active folk. A threat can be that another restaurant may be able to use this system better and come out with better results than Joses Authentic Mexican Restaurant. coating and recommendation Alternative 1 may indeed spark interest and gain sales for an unknown period of time later the restaurant re-opens. However, this method is not cost-effective and will take too much time, effort and capital to set in motion and complete. And it does not take an in-depth look at the problem but only gives a superficial or shallow solution to the problem.With the information accumulate by Joses Authentic Mexican Restaurant it is possible the restaurant is ready to take the Six Sigma Image Model progression. I therefore conclude that Alternative 2 which is to take an in-depth search of the problem through the Six Sigma tone-beginning primitively developed and made popular by Motorola, USA can be more or less helpful to solving the pro blem with service at the said restaurant. This alternative takes a deep meaningful search of the problems, solves it and maintains it. This approach meets the objective of the study, which is to solve the service problem of Joses Authentic Restaurant.The importance of invest in a Six Sigma approach are the in-depth research, answers, information and system living that will be available after this approach is completed. After all, it is a be system that has been used by unnumberable succeederful businesses. Aside from the research valuability, educating your employees with this approach may increase their self-esteem by providing them with information and a tool for success in life. Happy and confident employees result in a better work-ethic, which will then dramatically improve the service performance of Joses Authentic Mexican Restaurant.